Guarantee & Warranty
We've made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make.
SATISFACTION GUARANTEED
We take pride in the quality of our products and we stand behind them. If for any reason you are not satisfied with your purchase, you have 30 days from the date you received the item(s) to request a return or exchange. Learn more about Return Policy.
MEASUREMENT GUARANTEE
We all make mistakes. And don’t worry. If you do have an “oops!” moment and need to return a product due to a measuring mishap, our Guarantee Team is here for you! Just send us a photo showing how it doesn't fit, along with your corrected measurements. We will allow you to purchase a new product in the correct dimensions at 25% off. (Offer valid for 30 days after delivery).
PRODUCT WARRANTY
All of our products come with a free 3-year limited warranty, with options for warranty upgrades. Please review our warranty policy. This warranty is extended to the original retail purchaser only and is non-transferable. Under normal use, if your product becomes defective, we'll repair or replace it for free. The warranty does not cover normal wear and tear, misuse, or accidents.
30-DAY INSPECTION & INSTALLATION POLICY
Upon receiving your shipment, please carefully inspect all packages and complete the installation within 30 days of delivery.
Any product defects, missing parts, fabric issues, or sizing discrepancies must be reported to our customer support team within this 30-day window. BlindsMagic will not be held responsible or liable for any quality claims, fabric defects, or installation issues reported beyond 30 days from the delivery date.
CUSTOMER SERVICE GUARANTEE
We value our customers and want to ensure your complete satisfaction with our products and services. If you have any questions or concerns, please contact us and we will do our best to resolve the issue as quickly as possible.
Thank you for choosing BlindsMagic.
