Please refer to our official measuring guide, which provides instructions for measuring based on different mounting types (inside mount or outside mount). You can view it here: How to Measure- BlindsMagic

Please refer to our detailed installation guide, which provides step-by-step instructions: How to Install- BlindsMagic

Clean the installation surface, position the solar panel facing outward, and ensure the included adhesive secures it firmly to prevent any loosening or falling.
For detailed instructions, please visit: How to Install- BlindsMagic

Use the included mounting clips from the battery stick box to attach it to the valance. Once secured, connect it to the motorized shade.
For complete installation instructions, please visit: How to Install – BlindsMagic

If you select a smart motor option (such as Zigbee, Alexa, Matter, or HomeKit), your shades can be controlled via a mobile app or a remote.

For first-time buyers, we recommend purchasing at least one remote to assist with the initial setup and as a backup for manual control when needed.

Please note that standard motors require a remote for operation, as they do not support app control.

If you notice a sizing error after placing your order, please contact our customer service team within 24 hours. We’ll help you adjust the order before it enters production. Any price difference will be refunded or invoiced accordingly.
If production has already started, a modification fee may apply depending on the status of your order—please reach out to us for details.
If you realize the sizing issue after receiving the product, we offer a 50% discount on a replacement shade with the correct dimensions.
Please note: this discount is exclusively for reordering the same product in the correct size. If the discount is used to purchase a different product, we will ask you to pay the remaining balance before the replacement is shipped.

No. Our cellular shades are designed for vertical installation only. They are not suitable for horizontal or angled windows such as skylights or ceiling-mounted applications.

For Matter and HomeKit motors, the QR code required for pairing is typically located on the bottom bar of the shades.

Our Motorized Shades have a charging port on the motor or battery stick. We include compatible charging cable(s) with every order—just use your own standard 5V/2A power adapter.

You can also choose a solar panel option, which connects directly to the shade for effortless charging.

In most cases, our Motorized Smart Shades can run for 4 to 6 months on a full charge.

However, actual battery life depends on the size of the shade—larger sizes consume more power. For day and night cellular shades, the battery may run out slightly faster.

When charging the battery pack, an orange light indicates that charging is in progress, and it turns blue when fully charged.

For the motor, if the orange light flashes ten times consecutively without being connected to a charger, it means the battery level is critically low and needs to be charged soon. Once the charger is connected, a blue light flashing in intervals indicates active charging. A solid blue light confirms that the motor is fully charged.

Yes, you can choose a solar panel for charging. Our solar panel comes with a built-in charging cable that has the same connector as the motor’s charging port. You simply plug the solar panel’s cable directly into the motor—just like a regular charging cable. No adapter is needed, and it will start charging automatically when there is sunlight, providing continuous power to your shades

Our Smart Motorized Shades are designed for remote or app control only and are not intended for manual operation.

Smart motors, including Zigbee, Alexa, Matter, and HomeKit types, can be operated through both a compatible app and a remote control.

While app control covers most functions, having a remote on hand is useful for setup, quick commands, or in case of network issues.

For first-time buyers, we recommend purchasing at least one remote to assist with the initial setup and as a backup control method.

Standard motors depend solely on remotes for all control functions.

To unpair or re-pair your remote with the shades, please follow the video instructions below:

Unpairing: How to Unpair – YouTube

Pairing for Roller, Zebra, and Sheer Shades: Pairing Guide – YouTube

Pairing for Cellular Shades: Pairing Guide for Cellular Shades – YouTube

If you encounter any issues, feel free to contact our customer support.

Both our 6-channel and 16-channel remotes can control multiple shades simultaneously, but only the 16-channel remote supports group control:

6-channel remote: When switched to Channel 0 (all blue indicator lights on), it can control all paired shades at the same time.

16-channel remote (with screen display):
Channel 0 functions as a master control for all paired shades.
You can also create up to 6 groups by assigning specific channels to each group, making it easy to control multiple shades together.

Please note: A single channel can be paired with multiple shades.

For a detailed guide on setting up groups with the 16-channel remote, please watch:
How to Set Up Groups – 16-Channel Remote

Our Alexa smart shades work with Echo devices that have a built-in Zigbee 3.0 hub, including:

• Echo Show 10 (3rd Gen)
• Echo Show (2nd Gen)
• Echo Plus (2nd Gen
• Echo (4th Gen)
• Echo Studio
• Echo Show 8(3rd Gen)
• Echo Hub

The setup process depends on the type of motor you selected (Zigbee, Alexa, Matter, or HomeKit). Please refer to the following video tutorials for step-by-step guidance:

Connect to Apple Home

Connect to SmartThings

Connect to Amazon Alexa

Connect to Google Home

Connect to Smart Life App via Zigbee Hub

Connect to Alexa (with Matter or HomeKit Motor)

If you're not sure which motor you purchased or which app it supports, please refer to your order confirmation or contact our customer service team for assistance.

Standard Motor – Not app-compatible; remote control only.

Alexa & Zigbee Motors – Work with Alexa, SmartThings, Smart Life, Google Home, and other major smart home platforms. A Zigbee 3.0 hub is required, and it must be compatible with your chosen platform (e.g., Samsung SmartThings Hub).

Matter & HomeKit Motors – Compatible with Alexa, SmartThings, Smart Life, Google Home, and Apple Home. A Matter-certified hub or Apple device is required for setup and integration.

Yes. As long as your smart curtain motor (Zigbee, Matter, Alexa, etc.) is connected through a compatible gateway, you can remotely control and schedule your curtains via apps like Alexa, Smart Life, SmartThings, or Apple Home.
The gateway acts as a bridge between your curtains and your smartphone, enabling remote access. Examples of gateways include Echo devices, HomePod, SmartThings Hub, or other supported hubs depending on your smart home system.

Yes, you can control multiple smart shades simultaneously by creating groups or scenes within your smart home app. Most compatible platforms—such as Smart Life, Alexa, Google Home, SmartThings, and Apple Home—allow you to assign multiple shades to the same group or include them in automated routines.

This enables you to open or close several shades with a single tap, voice command, or scheduled automation, making your smart window setup more efficient and personalized.

For video guides on pairing, app setup, and smart integration, visit our official YouTube channel: @BlindsMagic. We offer step-by-step tutorials for Alexa, Google Home, Apple Home, SmartThings, and more.

Yes, we offer worldwide shipping. If you're unsure, contact our support team at services@blindsmagic.com for confirmation.

No, all applicable taxes and customs duties are covered by us.

AnswerAfter placing an order, you can update your shipping address before the order is dispatched. Once the order has been shipped, the address cannot be changed. Please contact us via email at services@blindsmagic.com as soon as possible if you need to modify it before dispatch

Most orders are delivered within 3–7 business days after production.
Fabric sample orders may take longer—typically 7–15 business days, though we are working to shorten this to 3–7 days in the near future.

Once your order ships, you’ll receive an email with a tracking number. You can click the tracking link directly from the email or copy the number into the shipping carrier’s website to check the status.
⚠️ If you don’t receive the email (due to spam filters or inbox settings), please contact our customer service via live chat on our website.
For details, please visit:
 How to Track – BlindsMagic

Please email photos of the damaged item, packaging, and shipping label to our customer service at services@blindsmagic.com.